To meet customer needs in just the right manner, it is important that your employees recognise these needs as well. It has been proven that happy employees are much more successful at this and therefore will achieve better returns and higher turnover. Large companies have long understood that employee training is a decisive factor for their satisfaction. This is equally true for employees in small enterprises. Having your own employees is even more important there and will control an even greater share of your success! Space for the realisation of the employees’ own ideas is a good starting point that will bring out many unexpected talents.